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NTR Brings IT Service Desk to the Enterprise
I’ve been following service desk solutions for several years now – ever since I wrote the first review of Zendesk published in a mainstream blog (disclosure – the Zendesk folks have gone on to become...
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Assistly rebrands as Desk.com. Quick Analysis
It was only a few months that salesforce acquired Assistly (more here) but already we see the product relaunching under its new corporate overlords. Rebranded desk.com, the offering has been rebuilt...
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Location Based Services Not Just for Consumers – Location as an IT Service...
At Interop this week I sat in a keynote where a Cisco executive explained how their location based technologies are enabling the MGM Grand resort in Las Vegas to have deeply contextualized and...
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